1xBet Kenya Review Receive Up To Ksh 20,000 Jun 2024

Content

• Cody Gakpo’s Netherlands role has shown Liverpool how to use their £37m square peg
• Bet – Official Sponsor of the Confédération Africaine de Football (CAF) tournaments
• ENGW vs NZW Betting Odds
• Payment not Credited
• bet Azərbaycan: Formal Saytın Nəzərdən Keçirilməsi
• reasons why to bet on sports in Brazil with AstroPay

Our specialist team of air quality scientists have many years’ experience in assessing air quality as part of both planning and LAQM processes. Our specialists deliver professional and practical acoustic advice to support planning applications and resolve planning conditions. The Club has 100 million followers across Africa and fully mobilised official Supporters’ Clubs in Ghana, Nigeria and South Africa. However, they do accept Airtel Money deposits, and this service is also widely available in Kenya. They have got a presence on several different, international markets, with few country restrictions.

We got in touch with the casino and its representative confirmed the documents were under a review. Later, the player informed us that they were allowed to make withdrawals but when we asked to confirm receiveng winnings, the player didn’t respond. Without confirmation from the player we were forced to reject the complaint. The player from Nigeria had claimed that her account with 1xbet was locked. Despite having provided the necessary documentation and having had her account previously validated, it was blocked again when she attempted to withdraw her $19,000 balance.

Despite contacting support, the casino did not get back to him for a longer time. Later, the player confirmed that the issue was resolved a few days after we asked the casino for help. The player from New Zealand had been struggling to self-exclude from 1xBet. Despite offering his government-issued driver’s license as identification, the casino only accepted ID Cards and Passports for self-exclusion.

1xBet is a bit different than most other online betting operators. The website layout and design are somewhat old-fashioned and will remind you of the olden days of the internet, but there are no problems in terms of functionality. If you click on the settings button, you will be able to make a lot of changes to the site’s outlook, based on your preferences.

The bonus code can be used during registration but does not change the offer amount in any way. The player admitted their addiction to gambling and wanted to get self-excluded. The casino asked them to provide documents for verification, which they didn’t agree to do. In the meantime, the player lost another €300 and asked the casino if they could reduce their deposit monthly limit to a €20.

Despite having communicated this to the support and security teams, his messages were being ignored. The player had been given multiple chances to respond and provide the necessary information, but failed to do so. As a result, we had rejected the complaint due to the player’s lack of response.

They also actively use modern technologies and offer their users various features, such as early bet closure or live streaming of sports events. The player from Tunisia had received a promo code from 1xbet’s telegram group, which yielded approximately 27€. Even though the bonus had been visible in his account, he had been unable to use it. His account had been verified since 2017 and this had been his first time receiving a promo code from the telegram group. Despite reaching out to 1xbet’s customer support, he had not received clear information.

The player had last communicated with the casino in May 2023 and had been unable to get a response since then. We had received the player’s verification documents but could not assist due to the complaint being over a year old, which made it a ‘cold case’. He had deposited 10,000, which was debited from his bank account but was never credited to his 1xBet account.

You can find 1xBet movies online along with the best odds on local and international sports events. UK punters can easily tell the bookmaker apart from the competition, with an exclusive offer for new players that cannot be matched. Bettors can use their bankroll to visit 1xBet casino for an exclusive brand of games that have tons of wins in store for United Kingdom players. Don’t forget about the 1xbet bonus program, which allows you to receive additional benefits when registering and placing bets. You may have access to bonuses on your first deposit, free bets, or special promotions for regular customers.

The player complained that following a succession of refused verification documents, the casino blocked his account accusing him of violating the rules by having several accounts opened. However, they failed to provide proof and have not replied to this complaint. The player from India has requested a withdrawal less than two weeks prior to submitting this complaint. The player from Morocco is experiencing difficulties withdrawing his winnings due to ongoing verification. After some time the situation was resolved and the player has received his payment.

The arrival of 1xBet in Kenya has significantly improved the betting experience of locals. The brand became accessible in the country a few years ago and has garnered many customers within a short period. After its establishment in 2007, the company became interested in Kenyans’ passion for gambling. Since then, it has developed into a major sportsbook platform in the country, making gambling products more accessible and entertaining for players. To be completely honest, this is one area of the 1xBet operation that could be looked at. The design of the site makes all of the relevant areas stand out so it easy to switch between sports and casino and you can also access customer services quite easily.

Almost 3 months later, he still didn’t get the refund from casino. The casino didn’t respond to mediator’s request to give updates regarding this ongoing complaint. ”Vema957” from India made a deposit of 50,000 INR which was debited from his bank account but not credited to his player’s account. Almost 4 months later, he still didn’t get the refund from casino.

We had contacted the casino on the player’s behalf to gather more information, but due to the issue likely being related to sports betting, we were unable to resolve the complaint. The player from Canada reported that his account with 1xBet had been closed and winnings significantly reduced after verification. Despite having provided the requested documents and selfies for verification, the casino alleged that he had multiple accounts, a claim the player refuted. After the player contacted the casino, it was revealed that he and his friend, who lived at the same address, had used the same payment method, which was against the casino’s rules. Consequently, the casino closed the player’s account and settled all bets with odds of 1. The remaining balance of 500 Canadian dollars was withdrawn by the player.

With Android, it’s a case of heading to the mobile site and carrying out a direct download. Whichever option you have to take, the app will be free, and it will carry the same level of speed and functionality as the main website. You can use the same 1xBet login and while there are no specific mobile deals, you can still claim the same 1xBet bonuses as you would on the main site. 1xBet has managed to attract players from around the world, due in part to the fact that they are open to everyone.

The wagering requirements are set at x35 and the maximum bet (until the terms are met) is capped at €5. The members will have only one week to meet the playthrough terms, but the good news is that the value of any bet wagered in 1xGames will be counted double. In other words, if you submit a €5 bet, the system will record it as a €10 bet. 1xBet live casino lobby is one of the strongest operator’s suits, featuring a vast selection of low, medium, and high-limit roulette, blackjack, poker, and baccarat variants. In addition to the studio streamed live sessions, 1xBet casino members will also be able to play at the land-based casino tables located inside Portomaso casino in Malta. The website has a standard array of support options in live chat, e-mail, and phone support, with a 24/7 availability promise.

• The player from Argentina, who has been betting regularly for several months is now unable to withdraw winnings from a recent bonus.
• So, if you were ever wondering whether this casino is safe and legit or a scam, read the full review below to learn more.
• 1xBet Casino is a great place to look for exciting bonuses and promotions.
• Additionally, customers may even place bets on different kinds of television games.
• Despite providing all requested documents, including ID, screenshots, and a picture holding the ID, he stopped receiving replies and cannot access his account or funds.

He complained about the lack of responsiveness from customer support. We had advised him to forward his payment receipt for further investigation, but he had not responded to our messages. As a result, we were unable to proceed with the investigation or provide potential solutions. The complaint was rejected due to the lack of response from the player.

Cody Gakpo’s Netherlands role has shown Liverpool how to use their £37m square peg

There are several good reasons why you should use Paysafecard for betting on sports. If you’re a bettor on Bet365 or considering starting your betting journey, you might wonder about using Paysafecard. ‘Lucky Day’ is a series of different promo offers, few of which are offered every day, whereas the other ones are offered only on specific days of the week. If you wish to bet on an individual esports match, you will be able to place a match result wager, but for some matches there will be several other available markets. In many cases you can also bet on the outcome of each map or round, as well as the total number of rounds or maps that will have to be played before a winner is decided.

Bet – Official Sponsor of the Confédération Africaine de Football (CAF) tournaments

Despite having reached out to the casino’s support and provided all necessary details, he had received no solution or response for over 20 days. We had advised the player to contact his payment provider for an investigation. The player had continued to express his frustration over the delay, insisting that the transaction was successful. The casino had responded, stating that the transaction had been rejected by their Security Department. However, the player had failed to respond to our subsequent messages, leading us to reject the case due to lack of cooperation. The player from Argentina was unable to withdraw 20,000 Argentine pesos via Astropay.

By clicking the language tab on the top of the home page, you can select an alternative to English with a number of choices available. Live bets are clearly displayed when you open the website, with up-to-date statistics available on popular games. Support is easily accessible through live chat or by calling their customer service line directly. What 1xbet offers is mobile, Android and iOS versions of the website. 1xBet offers a range of convenient deposit methods to players from Kenya. Deposit can be made using Kenyan shillings, or any other currency of your choice.

The player had been in contact with the casino support team for nearly five months, having provided all the requested information, but kept receiving standard responses asking him to wait. The player had made successful withdrawals in the past and had passed the KYC verification. In response to the player’s complaint, the casino had stated that they were waiting for feedback from their payment system.

The player disputed this, stating that the casino had already provided an RRN code but refused to provide transfer details. The casino insisted the transaction was received, while the player claimed the bank could not find the transaction. The player was asked to provide an official response from the bank, but failed to do so within the given timeframe, resulting in the complaint being rejected. The player from Austria, who had been a 1xbet member for 3 years, reported that his account was abruptly deleted after he had deposited 1.1 million dollars. The player, who had engaged in sports betting (E-Sports) and casino games, hadn’t received a satisfactory response from the casino’s support team.

The player from Bolivia had been trying to verify his account for a week but it remained in the processing queue. The player reported that the verification process had been ongoing since February 16th and all the documents had been accepted. Despite our team’s efforts to mediate and extend the complaint’s timer, the player did not respond to our messages, leading to the rejection of the complaint. A player from Bolivia has been waiting for account verification for 20 days to process a withdrawal. The required documents were provided, but despite contacting live support daily, the issue hasn’t been resolved. The player from Argentina, who has been betting regularly for several months is now unable to withdraw winnings from a recent bonus.

There’s also a bingo hall that offers many games in different formats. You’ll find many variants of blackjack, roulette, and other traditional casino games here. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active. Deposits usually take up to 7 business days to process (excluding weekends).

Yes, UK bettors can gamble at 1xBet without any fear of being scammed. The sportsbook is registered and licensed with reputable offshore gaming regulators that ensure that everything is above board. The betting site accepts punters and you can deposit your GBP to bet on sports events online. 1xBet also supports transfers between accounts, and the members will be able to help each other out with €0.20 to €45 a day (€15 per transaction). The weekly transfers are limited to €75, and the transferred amount must be wagered in full before the recipient submits the withdrawal request.

Every withdrawal attempt resulted in a ‘withdrawal request rejected’ message, citing a payment processing error. Despite trying other withdrawal methods such as Visa and Skrill, the problem persisted. The casino suggested the issue might be on the bank or payment system’s end, not theirs.

We extended the complaint’s timer twice to allow more time for the player to respond, but she failed to do so. Consequently, we had to reject the complaint due to lack of further response from the player. The player from Pakistan had had their account with 1xbet closed and over $4100 confiscated, following an investigation into alleged multi-accounting.

The player from India tried to withdraw his winnings, but all withdrawal requests have been rejected. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved. The player’s account got blocked and the balance was confiscated. Although the casino explained the situation, it was not able to provide us with the relevant evidence supporting its claims and decision. The regulator decided this case in favor of the casino, and we accept this final decision.

The player from Chile requested the casino to impose a deposit limit or close their account due to gambling issues. Despite their efforts, the casino has not complied, resulting in the player losing 470,000 CLP. The case was successfully resolved, and the player got a refund. The player from Bolivia has not been credited for two withdrawal requests totaling 2000 bs.

She expressed frustration over the repeated verification process, especially as she was due to start military service. The casino maintained that a new verification process was necessary due to suspicions outlined in their regulations. The player was asked to cooperate with the casino’s security department and provide the requested screenshots for verification.

There are two reliable ways to make money with your Skrill wallet without investing, trading, or gambling. Neteller was one of the first brands to offer an affiliate program. Affiliate marketing is one of the most successful ways to promote your product.

For e-wallets this process is instantaneous, whilst bank transfers can take up to 5 business days to arrive at their destination. With over 400,000 users using 1xBet, this online bookmaker’s website is not only appealing to look at but it’s simple to navigate. Finding your preferred betting market is easy with user-friendly drop-down menus. You can also change the odds display format to suit your personal preference by using the settings tab. The bonus at 1xBet is a 100% match up to €/$200 or your currency equivalent.

This partnership offers an incredible time-limited bonus opportunity for you. When it comes to virtual sports, 1xBet really offers a vast range of different games, including even cockfights. The Ghana bonus for players in the country is good for a 100% match bonus of up to €130.

He had been expecting a transfer of 5000 CAD and had sent an email to the casino five days prior without receiving a response. He had confirmed receiving the expected amount and was unsure of the remaining balance in his blocked account. We had clarified that casinos could block accounts for any reason as long as they didn’t withhold players’ funds. As the player’s funds were not withheld, we did not assist further.

The player had disputed this claim, stating they had never made such a declaration and had requested the payout of their winnings amounting to 4152 Brazilian real. The casino had claimed the player had requested the account blockage citing gambling addiction, and the request had come directly from the player’s authorized account. The casino had also mentioned that the player’s balance at the time of account blockage did not amount to 4152 reals. The player had been asked to provide a medical document confirming or refuting the gambling addiction to unblock the account.

Treble bet returns calculator – Use this calculator to work out winnings for the more risky treble. All selections must win for the bet to generate a return, but the payoff can be worth it when all your choices come in. Also supports treble perms for up to 20 selections, e.g. trebles from 4, trebles from 5. An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities. The player from India had their account disabled due to a suspicious deposit.

This option is provided that you have a wallet on your device that can handle the code for transferring money. You can use any withdrawal option, but 1xBet does recommend that you use the same option that you utilized in the initial deposit. You still have the freedom to work with whatever choice you want.

The information may be a little scarce on the website, but it is widely available across the net. Again, to summarise, as long as you can get on the 1xBet eSports gaming platform then you can play here provided that you are of legal gambling age within your own country. There are big advantages in adding 1xBet to your list of eSports providers, and you may even want to switch your entire focus here. They tick a lot of boxes in terms of choice of games, value in odds and a great infrastructure to back it all up.

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of 1xBet Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database. We currently have 27 complaints about this casino in our database. Because of these complaints, we’ve given this casino 10,111 black points in total.

The most common deposit options are online money transfer services, but 1xBet also allows Kenyan players to deposit using common Kenyan mobile money services. 1xBet is one of the largest international bookmakers on the market. They have an incredible selection of different games and sports to bet on, unlike any other betting site that we have ever seen. 1xBet has customers from all over the world, and they often take in people that cannot get access to other betting sites due to country restrictions, etc.

Football fans can read breaking Football news headlines, interviews, expert commentary and watch replays. Keep up with what’s happening in the Premier League, Champions League and other competitions. Bluebirds supporters worldwide can expect a fun partnership, with great odds, unique competitions and prizes being announced in due course. Its attempt to foster healthy gambling has made 1xBet one of the most sought-after platforms in the country. Kenya continues to be a major online gambling hub in East Africa.

The player was advised to deposit using a new method and wager the entire deposit amount with odds of at least 1.1, to enable withdrawal using the new method. The player had not responded to the latest advice, leading to the rejection of the complaint. The player from Argentina had two accounts with an online casino, one linked to an email, and the other to a phone number. Due to a misunderstanding, both accounts had been blocked, one of which had contained his funds. The player had been trying to resolve this issue since February with no response from the casino. The player had clarified that neither of his accounts had been verified, and he had not activated any bonuses.

An Indian player’s withdrawal and casino gameplay were blocked. Despite having provided the requested ID cards and other details to the casino’s security team, further requests were made for a mobile operator app screenshot containing personal data. The player was struggling to meet these requirements and sought assistance. The player admitted to having entered incorrect information during registration, specifically a shortened version of his name. This discrepancy led to the casino questioning the legitimacy of his account.

reasons why to bet on sports in Brazil with AstroPay

This means Kenyan players are accepted and welcomed with a smile. When betting on sports, deposits should be swift, secure, and seamless. But that is not always straightforward, except if you move money with ewallets. Deposit quickly and securely to Bet365 using popular ewallets such as Skrill, Neteller, and AstroPay. Discover the ultimate convenience of betting on sports without transaction fees using popular eWallets Skrill, Neteller, and Astropay.

When you place a Patent bet, you are placing seven bets on three different selections. So a £1 Patent bet would have a £7 stake or a £5 Patent bet a £35 stake. The advantage of a Patent bet is that even if one of your selections doesn’t come in, you will still get a return on your bet, minimising the risks. The disadvantage is that the stake will be higher as you place seven separate bets, and the returns are likely to be lower than with riskier bets. Discuss anything related to 1xBet Casino with other players, share your opinion, or get answers to your questions. We’ve given it this rating because we think it’s doing many things well, however, there is something holding it back from getting an even higher rating from us.

The offers are unlocked by the first deposit and subject to wagering requirements. To claim the Sports Welcome Bonus, the members must submit a minimum €10 deposit, which will be instantly matched with 100% bonus cash. The rollover terms (x5 bonus amount in accumulator bets across 3 events and with 1.40 or higher odds) must be met within 30 days or the bonus will be revoked. If you’re ready to start wagering at 1xBet, you’ll want to claim your 100% match before you do!

Even after notarizing the documents, they were still unable to access their funds and only received automated responses from support. We had asked the player to forward us any documents they had already sent to the casino for further investigation. However, the player decided to close the case as the matter had been moved to Curaçao. Consequently, we had to reject the complaint due to the player’s decision. It had been 12 days without any resolution or clear reasoning for the freeze.

Some of the most popular sports in Kenya are well-represented on 1xBet, such as rugby, basketball and of course football. They often have football games from the Kenyan Premier League that you can bet on. Here are the countries in Africa where you can bet on bet365 with Skrill and Neteller.

TV Games are placed under a separate category, featuring live streams by TV Bet, Ezugi, and LiW (Lotto Instant Win). The Lotto channel is live 24/7, with a new draw every 1, 3, 7 and 10 minutes, while live Keno sessions by Ezugi are only 4 minutes apart. TV Bet has a more versatile selection of live games, offering the players a choice of live wheel, poker, 5Bet, 7Bet, Keno, Jokerbet, 21Bet, and backgammon (announced). It has a valid Curaçao eGaming License, which is considered to be on the weak side of gaming licensing because of low standards. The downside to these offers is that users first have to find them amongst many other offers for various venues of the provider, as all of them are placed together. Browser version users have an option to filter out non-sports related promotions, whereas mobile users are denied such luxury.

The mediator asked the casino to provide proof of these accusations and also did the player. Unfortunately, the casino never provided any proof and the case remained unresolved. The player from Brazil has been accused of opening multiple accounts. However, after gathering the necessary information from all involved, the complaint was closed as “rejected” because the player’s issue concerns sports betting and accusations related to it. The player from Singapore is struggling to withdraw his winnings.

Subsequently, the casino suspended the player’s account for alleged fraud, rejected her verification documents, and declined her payment and account closure requests. The player confirmed that she had not used a bonus and had previously verified her account. After further communication, the casino canceled her gaming contract and transferred her winnings. The issue was resolved as the player confirmed receipt of her winnings. The player provided all necessary documents for verification but was blocked after an investigation. 1xBet United Kingdom is fairly new in the local sports betting market but it remains a globally recognised brand.

In the meantime, he was able to withdraw €4,500, but the rest of his money had disappeared from his account for no reason. His account was also closed where the casino claimed he broke a rule while he let someone else play at his account. The casino asked the Askgamblers to close the complaint as resolved, but the player asked for proof. The casino never provided any and this case remained unresolved. The player made few successful deposits and withdrawals in the past but with his last withdrawal request, the casino asked him to send them all kinds of different documents for verification.

The casino maintained that they were waiting for a response from the Licensing Authority regarding the complaint. The player had expressed dissatisfaction with the casino’s response and threatened to make the issue public. The casino had advised the player to wait for the final status upon the decision of his appeal by the Licensing Authority. The player from Brazil had reported that 1xbet Casino had closed their account, allegedly due to a self-declared gambling addiction.

Skrill has one of the best affiliate programs in terms of high revenue share and lifetime commission entitlement. If you want to earn money from promoting Skrill ewallet, you have to sign up for a Skrill affiliate program. Promoting Skrill can create solid revenue for Skrill affiliates. It helps to read the official 1xBet review from ProTipser’s experts to learn more about the bettingsite. You can also check out hundreds of reviews that have been posted here by real 1xBet uses. You’ll need to list your information on the site, particularly an email address.

How do I bet on your predictions? ⤵

For optimal convenience, UK players can download the 1xBet app on their smartphone for easy access. You have the option of directly downloading from the website using an Android or iOS operating system device. The 1xBet site is fully compatible with iPhone and iPad devices that use iOS as well as Samsung and many other jitun bet smartphones and tablets that operate on Android systems. As an instant play casino, 1xBet can be loaded directly from the player’s browser, on both desktop and mobile devices. For easier access, one can simply download and install 1xBet mobile app, compatible with Android, iOS, and Windows operating systems.

The player from Iran had deposited money into his account but the funds seemed to be lost. We rejected the complaint because the player stopped responding to our messages and questions. The player from Argentina has deposited money into casino account but the funds seem to be lost. The player’s bonus was not credited as the casino claims that they did not send him any promotional offer. Also, his account was blocked and the casino confiscated his balance because he was accused of having duplicate accounts.

We reckon the opening ODI will be an exciting game of cricket with the visitors backing themselves to repeat their previous performances at the venue. You are responsible for verifying and examining all aspects of your online sports bet with the bookmaker before placing it. We provide no guarantee as to the accuracy of the information found on this site. Trixie bet returns calculator – Fancy a patent but without the singles? This calculator is what you need to work out your returns, supporting each ways bets, dead heats, rule 4 and more. – Read the article to find everything you need to know about the patent bet type.

After the investigation and studying proofs from the casino, it was concluded that the player has forged submitted documents. The player from Portugal has had their account blocked by the casino, claiming they have multiple accounts. The player from Nigeria had reported that his 1xBet account had been blocked for KYC verification. Despite having provided the requested documents, 1xBet support had claimed the identification provided was fake.

In summary, those that keep asking how does 1xBet work will need time here, but when you keep coming back, it does get easier. This has to be one of the busiest platforms for general sports offers so, if this is important to you, the 1xBet eSports site has to be up there with the best. Bitcoin is the sole crypto method on the roster, and you can use the blockchain in the normal way. In this episode, we will tell you about this popular company, its main features, and advantages.

According to our research and estimates, 1xBet Casino is one of the biggest online casinos with huge revenue and number of players. MELbet have come up with an Android mobile betting application that will make it easy for you to bet while on the go. We’re constantly improving our applications and use all the capabilities of modern mobile devices. Our main aim is to provide the ultimate user experience, alongside simplicity and security. What virtual sport bets you can place in 1xBet is what you are about to find out in this article. A money withdrawal request may take a couple of days to be processed by the company, then the money should be transferred to the chosen account via the selected method.

You’ll find action on association football, baseball, rugby, gridiron football, and many other sports. There are different kinds of codes available, from new user sign up bonuses to promotions for existing customers. New users will need to enter their 1xbet promo code into the website when signing up to benefit from their bonus.

These include scans of things like a utility bill, any identification cards you hold, and things relating to a bank account. These are not required right away, but they might be necessary when you withdraw your winnings, or you aim to complete a second deposit later. The player from Netherlands complains about an uncertain issue.

The player from France has requested a withdrawal five days ago. The player from Belarus submitted all the required documents, but the casino is asking to send them by post. The case, was successfully resolved, and the player passed through the verification process. The player’s self exclusion failed as she was able to open new accounts.

The player from Morocco has been blocked and accused of providing falsified documents. After a verification process was complete, the player was successfuly verified and his winnings were paid. The player from the Philippines has been waiting for a withdrawal for less than two weeks.

The player is unable to make the cash withdrawal and despite reaching out, the casino’s security team hasn’t been helpful. The player cannot deposit or bet anymore despite being in contact with the casino for resolution. We would also like to mention that here are the most high quality virtual sports. Indeed, the quality isn’t that low in the rest of categories with such virtual sports, but here, for instance, you will find the top quality presentation of the football game FIFA 18.

Consequently, the complaint was rejected due to lack of player response. The player from India had been trying to deposit INR into his 1xbet account for over 5 days without success. Despite having contacted the 1xbet team, he continued to receive vague explanations about the processing of his payment. The player’s funds had been transferred via a UPI transaction and he had provided a receipt of this to the casino’s support team. After a prolonged wait, the player’s funds were finally cleared. We had marked the complaint as ‘resolved’ after confirmation from the player about the successful resolution of his issue.

The Complaints Team had advised the player to forward the case to the regulatory body. After further communication, the casino had lifted the self-exclusion, removed restrictions on placing bets and making deposits, and had credited a bonus of 2000 real to the player’s account. The player had refused the bonus, insisting on a court case for resolution. The Complaints Team had marked the complaint as ‘resolved’ following the player’s confirmation of the account being reinstated. The player from Germany was unable to withdraw his winnings as the casino had removed the VISA withdrawal option after he made a profit.